Mobile Banking Functions & Features

As with Internet Banking, you are required to enter a SMS One Time Password when you are making a payment to a payee or biller for the first time.

After confirming the transaction details you will be directed to enter an SMS One Time Password. To request a password select 'Send One Time Password' on your screen and you will receive a text message on your phone containing the password. Enter this password to authorise your transaction.

Note: This function is not supported by all phones. If your device does not support multi-tasking, your Mobile Banking session may be terminated if you navigate away from the page. If this occurs, we recommend you add new payees or billers from within Internet Banking.

Yes, you can make payments to new payees and billers using a Funds Transfer Password via the Snow Star Credit Union App, Mobile Banking and Internet Banking.

Yes, you will receive email notifications for payments made via Mobile Banking.

Yes, the loan redraw function is available in Mobile Banking.

Payments can be initiated in Mobile Banking for two-to-sign accounts however they won't be processed until approval is provided by another authorising signatory on the Internet Banking platform.

Login to your Payee Address Book via Internet Banking and select 'Change' on your payee. You can then change the nickname of the payee to a unique name (eg. Plumber John) that will help you identify your payees. This unique nickname will now appear within the Transfer page in Mobile Banking.