Mobile banking app

Using our Mobile Banking App you can:

• View account balances and transactions.
• Search transactions
• Transfer funds between your own accounts and to other financial institutions.
• Pay bills via BPAY.
• Edit Payee and Biller details.
• Delete, update and view scheduled payments.
• Redraw an available loan balance.
• Change the PIN for your Snow Star Credit Union Visa Debit and Credit card(s).
• Order a replacement card and/or report your card as lost or stolen.
• Lock and unlock your Snow Star Credit Union card(s) as required.
• Set up a Savings Goal or Quick Balance to appear on the home screen.

You can download the new App by searching for ‘Snow Star Credit Union’ using the App Store for iOS or the Play Store for Android. 

The minimum software version required to update/download the App is 10.0 or later for iOS and 7.0 or up for Android. 

You will be required to enter your Member number and Internet Banking password when logging into the App for the very first time. After that, you will be prompted to set up a simple login method:

• PIN.
• Pattern.
• Fingerprint authentication (Android only).
• TouchID (iOS only).
• FaceID (iOS only).

Tap ‘Accounts’ from the quick access menu in the bottom left of the App Home screen, login using your preferred method and then select the Account or Loan you would like to search through. 

In the bottom right hand corner, tap the blue search icon and enter your search term (keyword) or dollar amount. 

You can view the balance of a nominated account by swiping from the Home screen in the new App.

To select a Quick Balance account, swipe to ‘Set up quick balance’ from the Home screen, tap ‘Setup’  and follow the prompts. 

The App is compatible with Apple and Android devices. We currently do not offer an App for Windows and Blackberry devices.

Note: While the App can be installed and used on iPads and Android tablets, the user interface is not specifically designed or optimised for use on tablets.

Yes, redraw is available within the Mobile Banking App. The minimum redraw amount is $500.

You can redraw funds by selecting your home loan account and making an internal or external transfer between accounts or by making a BPAY payment directly from your home loan. Please note that the minimum redraw amount is $500.

Yes – there is no restriction on the number of devices you can download our App on.

No, you can set up different PINs or Patterns on different devices.

Select 'Forgot login details' at the login page in the App. You will then be prompted to reset your PIN or Pattern using your Member number and password to authenticate yourself.

This notification will be displayed when you have registered the App through another device. Select 'Yes' if you wish to view and manage these devices.

Tap the exit icon located at the top right of the App to log out.