Search transactions & eStatements

• Login to Internet Banking
• From the home page, select your account e.g. 11111S1
• Scroll to the bottom of the page and select Search
• The Full Transaction History Search page will appear
• Filter by Specifics, Period, Type or Amount to find your transaction

Filter by Specifics

• Cheque Withdrawal No.
• Description (key words)
• Receipt Number

Filter by Period

• Last 7, 14, 30, 60, 90, 180 days
• Last statement
• Date range selection, specify your own date range

Filter by Type

• Debit or Credit

Filter by Amount

• Amount range (minimum or maximum)

You will be able to search up to 18 months worth of historic transactions. 

Yes. If you wish to print your transactions for your own records, select the "Print" icon at the top of the page.

You can either: 

• Download an eStatement when the transaction occurred and search on the eStatement by selecting Ctrl and F on your keyboard and entering the word. 
• Contact us

Registering is a great way to: 

• Access your documents faster, anytime, anywhere at your convenience 24/7
• View your documents within a reliable and secure environment
• Store your documents electronically, in one location, and find what you are looking for easily
• Save or print your documents as needed
• Protect your personal information from postal identity theft

You can register for eStatements and eCommunications via Internet Banking.

1. Login to Internet Banking
2. Select Statements
3. Select eStatements & eCommunications Registration
4. Tick eStatements
5. Select OK
6. Confirm and select OK
7. You will then receive an email confirming you’ve been registered

No. When you register via Internet Banking, you will be registering for both eStatements and eCommunications.

Yes. You can deregister from eStatements and eCommunications at any time.

1. Login to Internet Banking
2. Select Statements
3. Select eStatements & eCommunications Registration
4. Tick Paper Statements
5. Select OK
6. Confirm and select OK
7. You will then receive an email confirming the change.

Please note, if you deregister you will no longer be able to view any documents online and you will revert to receiving paper based documents. We recommend you save a copy of your available statements and notices if you would like to retain a copy for future reference before you deregister.

Anyone who is registered for Internet Banking can register for eStatements and eCommunications.

Once your document is opened, click on either the 'Floppy disc' icon to save a copy to a preferred location on your computer, or the 'Printer' icon to print a copy of your document. Both icons are located in the top left corner of the screen. Alternatively, you can select the 'Save' option or the 'Print' option from within the 'File' menu tab located on the top left hand side of the screen.

An electronic version of Slate (eSlate) will be delivered to your email address in place of the current version of Slate you receive. Any other notices and information will accompany your eStatement in an online format within the same PDF.

No. You will only be able to view your documents from the time of registration. Your document archive will grow month by month following your registration.

No, eStatements are completely free.

Your end of the month eStatement will be made available within the first week of the following month. You will receive an email notifying you when your latest eStatement is available.

You will receive an email advising that your eStatement(s) are available to view via Internet Banking. 

No. If you elect to receive eStatements, you will receive all your account statements electronically.

Yes. eStatements are delivered on a monthly cycle, while paper statements are delivered quarterly.

No. If you have previously advised us of a preferred cycle frequency we will maintain this request when you register for eStatements. If you wish to receive these monthly, please contact us.

Your eStatements will be available to view online for a period of 3 years.

A copy of an unavailable online statement can be provided via request by contacting us. Fees and charges apply for additional copies. Please refer to Terms and Conditions Part B: Fees and Charges.

eCommunications will be delivered as and when we need to issue an important notice that relates to your account(s).

You will receive an email advising that your eCommunication(s) are available to view via Internet Banking. Please note, some eCommunications may be delivered by alternative electronic methods, such as email or SMS, as permitted by law.

No, you are required to have a valid email address recorded in Internet Banking to successfully register for eStatements and eCommunications.

You can update your email address via Internet Banking.

1. Login to Internet Banking
2. Select Maintenance 
3. Select Update Contact Details
4. An SMS one-time password is sent to your mobile phone, to provide an additional layer of security before updating your details.

Your eCommunications will be available to view online for up to two years from the date of issue.

If for any reason you do not receive any email notification, you will still be able to view your documents when you log into Internet Banking. Go to the ‘Accounts’ menu and select the 'View eStatements or eCommunications' tab. 

If you don't receive an email notification you must:

1. Check that your mailbox is not full
2. Check that your nominated email address is correct within Internet Banking. If the address is incorrect you can update your email address via the Maintenance tab in Internet Banking
3. Contact us

To ensure that the email notification is always sent to the right address, please confirm your preferred email address at the time of registration.

eStatements and eCommunications will be PDF files therefore you will need a compatible PDF viewer such as Adobe Reader to view the document on your computer.

Download a free version of the latest Adobe Reader software to view your documents.