Manage your account

If you’ve forgotten your password or locked yourself out of Internet Banking:

• Navigate to our Internet Banking login page
• Select Forgot your password? and enter your Member Number and Date of Birth
• Select Next and then click to get an SMS One Time Password
• Enter your SMS One Time Password
• Enter your new Internet Banking password
• Login to Internet Banking

If you know your existing password:

• Login to Internet Banking
• Select Maintenance 
• Select Change Password
• Enter existing and new password

To reset your password, you will be required to have SMS Security registered on your account. To register for SMS Security, please contact us and we will be happy to help.

• Your password must be a minimum of 8 characters and contain at least one character from two of the following groups: upper case letters, lower case letters, numbers and special characters
• Your Password must not contain more than 2 repeated characters
• We recommend using an alpha-numeric password with a combination of numbers, upper and lower case letters with at least one special character
• For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns. If it does, you may be liable for unauthorised transactions

Yes, if you entered your password wrong 3 times and locked yourself out of Internet Banking, you can reset it.

1. Navigate to our Internet Banking login page
2. Select Forgot your password? and enter your Member Number and Date of Birth
3. Select Next and then click to get an SMS One Time Password
4. Enter your SMS One Time Password
5. Enter your new Internet Banking password
6. Login to Internet Banking

Please contact us immediately.

Passwords are case sensitive. Enter your password again ensuring that each character is formatted correctly.

After a ten minute period of inactivity, you will be logged out automatically and prompted to verify your password for security purposes.

Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging on to Internet Banking.

If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.

For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.

If you need help accessing your browser settings we've provided links to the main browser websites below. Please note that in some cases your browser version may be different from that in the links and you may need to search the relevant site for more specific instructions.

• Google Chrome
• Safari
• Firefox
• Internet Explorer

If you haven't received the One Time Password by SMS please contact us.

No, your Funds Transfer Password must be different from your Login Password.

Contact us so we can re-issue your password.

1. Login to Internet Banking
2. Select Maintenance 
3. Select Update Contact Details

An SMS one-time password is sent to your mobile phone, to provide an additional layer of security before updating your details.

• Home Phone
• Work Phone
• Mobile Phone
• Fax
• Email Address

If your mobile is registered for SMS Security you will need to contact us to change your mobile number.

1. Login to Internet Banking
2. Select Maintenance 
3. Select Update Contact Details
4. Click Address Details

An SMS one-time password is sent to your mobile phone, to provide an additional layer of security before updating your details.

1. Login to Internet Banking
2. Select Accounts
3. Select View Interest Details

Next to each account you can view how much interest you’ve earned.

1. Login to Internet Banking
2. Select Accounts
3. Select View Interest Details

 Next to each account you can view how much interest you’ve been charged.

1. Login to Internet Banking
2. Select Accounts
3. Select View Interest Details

Scroll past this financial year, next to each account you can view how much interest you’ve earned.

1. Login to Internet Banking
2. Select Accounts
3. Select View Interest Details

Scroll past this financial year, next to each account you can view how much interest you were charged.

No. If you wish to reinvest the Principal and Interest for the same term you do not need to do anything. Your Term Deposit will automatically reinvest for the same term at the prevailing interest rate on the date of maturity.

Yes. If you wish reinvest or transfer the full principle:

1. Login to Internet Banking
2. Select Accounts
3. Select Account List
4. Select your Term Deposit
5. Click Manage Principle
6. Choose to either Reinvest or Transfer to a savings account

If you wish to partially reinvest or transfer the principle:

1. Login to Internet Banking
2. Select Accounts
3. Select Term Deposit Maturity Instructions
4. Complete the online form

Yes. If you wish reinvest or transfer the full principle:

1. Login to Internet Banking
2. Select Accounts
3. Select Account List
4. Select your Term Deposit
5. Click Manage Interest
6. Choose to either Reinvest or Transfer to a savings account

If you wish to partially reinvest or transfer the principle:

1. Login to Internet Banking
2. Select Accounts
3. Select Term Deposit Maturity Instructions
4. Complete the online form

Yes. To order a deposit book via Internet Banking:

1. Login to Internet Banking
2. Select Services
3. Select Order Deposit Book
4. Select your account and Order a Deposit Book

If you get the error message “You do not have any Cheque Accounts available in Internet Banking.” you will need to contact us.

Yes. To order a deposit book via Internet Banking:

1. Login to Internet Banking
2. Select Services
3. Select Order Cheque Book
4. Select your account and Order a Cheque Book

If you get the error message “You do not have any Cheque Accounts available in Internet Banking.” you will need to contact us.